FAQs
If you have emailed us with a question and haven’t yet heard back from us yet, check these FAQs and maybe your question will be answered here.
When will my order ship?
Most orders will be processed and shipped within 2 business days (M-F). When your order ships, you will be sent an email confirmation with a tracking number. If you don’t receive an email, please check your Spam folder.
My tracking number is not working.
Occasionally there is a delay on the tracking information updates. You may want to wait 1-2 days for it to update.
Why isn’t my promo code working?
First, double check that you are typing it correctly. Second, it’s possible that the promo code you are using has expired (ie. special sale dates) or other restrictions — like first time user discounts, etc. So please be sure to read or re-read the fine print. If you’re having an issue with the code that doesn’t fall into these types of situations, please email us at info@amyjopilates.com.
What is your Return Policy?
Please read our Return Policy here.
How long does an exchange take?
Once we receive the returned merchandise, we will ship your new product immediately.
How do I get a store credit?
Store credit is issued in a dollar amount equal to the cost of the merchandise returned (less the shipping cost). To use your store credit, enter the code provided to you from amyjopilates.
My package is marked as delivered, but I didn’t receive it.
First, it’s possible it was delivered to your back door or your neighbor! And sometimes, the tracking information is just wrong. Mistakes happen. In situations like this, typically it arrives within a few days. If you can’t find your package after 3 business days of it saying “delivered," please let us know so we can resolve the problem.
I purchased a gift certificate. What happens?
When you purchase an e-gift certificate, you have the option of purchasing in increments of $25.00 and up. At checkout, you will be asked to type in the email address of the recipient (the person receiving the e-gift certificate). Please be sure to type the recipient’s email address in correctly and double-check it! After you submit your purchase, the email to the recipient is sent immediately.
If your recipient says they didn’t receive the e-gift certificate, ask them to re-check their email Inbox, Spam and Trash in case they accidentally deleted it. If it’s still not there within a couple hours, please send us an email at info@amyjopilates.com and we will help resolve the issue.
Did you receive my return?
You will receive an email when we process your returned item(s) for credit or an exchange. Please allow 7-10 business days for your package to arrive AND for us to refund your original payment. For more information, please visit our Return Policy.
You’re Out of Stock on the size/color that I like!
Oh no! If that happens, please send us an email so we can be sure to notify you when it’s back in stock. You can also subscribe to our newsletter so that you are notified when new or popular products are in. Either way, just let us know! Sometimes it’s a situation where it’s a high-demand or a seasonal item. If you let us know what you’re seeking, we will do our best to see if we can get it back in AND notify you when it arrives.
Does amyjopilates sell wholesale to studios or retail businesses?
Yes we do! We try to work with our retailers as best as we can when it comes to minimums, sizes, quantities, etc. Please see our Wholesale information.
How should I care for my amyjopilates grip socks?
We recommend washing in cold water and hang dry or low tumble. Do not use bleach or iron.
Not finding an answer to your question here? Send us an email!